← Back to troubleshooting

Offisen Support

Diagnostic codes

Find the code shown by Offisen to understand what happened, why the operation was limited or stopped, and what to do next.

Find your code

Codes stay the same in every Offisen language. Select the exact OFS-XXXX code shown in the problem dialog or diagnostic report.

Blocking errors stop an unsafe action. Warnings explain a limitation or changed behavior but may allow the operation to continue.

Environment, permissions, and input

CodeMessageSeverity
OFS-1001Target application requires higher permissionsBlocking error
OFS-1103Keyboard layout could not be identifiedWarning
OFS-1202FilterKeys may affect keyboard inputWarning
OFS-1301Input method (IME) text may not be captured correctlyWarning
OFS-1402Pointer position could not be convertedBlocking error

Window activation and session safety

CodeMessageSeverity
OFS-1501Target window could not be activatedBlocking error
OFS-1502Automatic recovery could not be verifiedBlocking error
OFS-1503Keyboard focus could not be verifiedBlocking error
OFS-1504Current text cursor position could not be usedBlocking error
OFS-1602Windows session was lockedBlocking error
OFS-1701Global keyboard shortcut could not be activatedWarning

Target identification and pointer safety

CodeMessageSeverity
OFS-1803Pointer could not be positioned safelyBlocking error
OFS-1804Unable to safely click inside a popup or flyoutBlocking error
OFS-1805Playback target no longer belongs to the expected applicationBlocking error
OFS-1806Multiple matching target windows foundBlocking error
OFS-1807Multiple equally likely targets found for this actionBlocking error
OFS-1808Click relocated into window chrome was blockedBlocking error
OFS-1809Recorded target could not be resolvedBlocking error
OFS-1810Taskbar action was not recordedWarning

Runtime health and internal errors

CodeMessageSeverity
OFS-1903Input processing took too longBlocking error
OFS-1904Input processing hit an internal errorBlocking error
OFS-9001Offisen hit an unexpected internal errorFatal

Before sharing a diagnostic report

Review the report and remove anything you do not want to send. Most listed codes use privacy-safe technical context. OFS-1904 and OFS-9001 may include exception details and require your consent before sharing.

For additional help, contact [email protected] and include the code, correlation ID, timestamp, Offisen version, and a short description of what happened.